Frequently asked questions
Collapsible content
How fast will it ship?
How fast will it ship?
We process every order within 1-3 business days, then delivery takes 5-10 business days. Shipping is FREE worldwide. You get a tracking number the moment it leaves.
Ordering for Halloween itself? Order early in October — once we're inside the last two weeks we can't promise it lands before the 31st.
How does it start? Is there a remote?
How does it start? Is there a remote?
No remote, and you don't have to set it off yourself. It has two built-in triggers: a sound sensor and a motion sensor. A clap, a doorbell, a kid's voice or somebody simply walking past is enough — it starts walking and the eyes light up.
That's the reason it works on a porch or in a hallway. It reacts to the person who's arriving, not to you standing behind it with a button.
How big is it really?
How big is it really?
23.6 inches across the legs, 7.9 inches tall — the body and doll head alone are about 7.9 x 5.9 x 7.9 inches. Standing on the floor it comes up past your ankle and covers most of a doormat.
It is deliberately light. The legs are wire inside soft fur, so it's easy to carry, easy to reposition and easy to hide — and they fold flat against the body, so the whole thing packs down small when October is over.
What does it run on?
What does it run on?
3 AA batteries. They are not included in the box, so grab a pack when you order — it needs them to walk and to light the eyes.
There is no cord, no plug and no app. Drop the batteries in, put it where you want it, and leave it alone — the sound and motion sensors do the rest.
Where can I put it, and can it go outside?
Where can I put it, and can it go outside?
Indoors or under a covered porch only. It's fur, plastic and a small motor — it is not weatherproof and it should never sit out in rain or wet grass.
It also needs a firm flat surface to walk on: hardwood, tile, laminate, concrete or porch boards. On deep carpet or a lawn the legs don't get the grip they need. Hallways, entryways, the bottom of the stairs, a landing or the table beside the candy bowl are where it does its best work.
What if it doesn't work out?
What if it doesn't work out?
You're covered by our 30-day money-back guarantee.
If it doesn't walk and light up exactly like the video, message us and we'll refund you. No sending it back, no argument.